In these Terms:
Products means wood-fired ovens, accessories, fuel, spare parts, and related
goods supplied by us.
Services means consultation, delivery coordination, installation, maintenance,
training, and any related services agreed in writing.
Supply Only means an order for Products delivered without installation by us.
Supply and Install means an order for Products delivered and installed by us.
Completion means the point at which installation is finished and a Completion
Sign-Off has been carried out.
Completion Sign-Off means the written confirmation signed by our engineer
and the customer at site confirming that installation has been completed and the
Product has been inspected and accepted.
we, us, and our mean The Stone Bake Oven Company.
you and your mean any trade, commercial, hospitality, or reseller customer
purchasing from us in the course of business.
Contract means these Terms together with any quotation, sales order, pro forma
invoice, invoice, specification, and written order confirmation issued by us.
These Terms apply to all business-to-business sales of Products and Services by us in
the United Kingdom unless otherwise agreed in writing.
These Terms form the entire agreement between the parties. Any terms proposed by
you are excluded unless expressly accepted by us in writing.
Distributors and resellers purchasing for onward supply or resale are subject to a
separate Distributor and Reseller Agreement. Where no such agreement is in place,
these Terms apply until a separate agreement is signed.
Any quotation issued by us is an invitation to treat only and may be withdrawn or
amended before acceptance.
Your order constitutes an offer to purchase Products and/or Services subject to these
Terms.
No order is binding until accepted by us in writing.
You are responsible for ensuring that all specifications, quantities, delivery details,
access information, and site requirements are complete and accurate.
Our ovens are hand-cast and made using natural materials. Minor variations in colour,
finish, texture, and dimensions may occur.
Any samples, photographs, drawings, descriptions, or marketing materials are
illustrative only and do not form part of the Contract.
Fine hairline cracks arising during curing or normal use do not automatically indicate a
defect.
Unless otherwise agreed in writing, all orders require:
A 50% deposit payable upon order confirmation before manufacture or
preparation commences.
The remaining 50% balance payable on completion of delivery (for Supply Only
orders) or on Completion (for Supply and Install orders).
We will not dispatch or install Products until all payments due at that stage have been
received in cleared funds.
Approved trade customers may be offered a credit account subject to our credit
assessment process. Credit account terms are 30 days from date of invoice unless
otherwise agreed in writing.
Credit accounts are subject to a credit limit set by us and may be reviewed, suspended,
or withdrawn at any time.
Unless otherwise stated in writing, all prices are exclusive of VAT, delivery, installation,
duties, and any other applicable charges.
If payment is not made when due, we may charge interest on overdue sums at 4% per
annum above the Bank of England base rate, accruing daily until payment is made in
full.
We reserve the right to recover reasonable debt recovery costs on overdue accounts.
You shall pay all sums due without set-off, deduction, counterclaim, or withholding
unless required by law.
Delivery dates are estimates only unless expressly agreed in writing.
You must ensure that delivery access, unloading arrangements, contact details, and site
readiness are suitable.
Unless otherwise agreed in writing, delivery is to kerbside or the nearest reasonably
accessible point. Unloading, positioning, lifting, final placement, and installation beyond
that point are your responsibility.
If delivery cannot be completed due to restricted access, absence, unsafe conditions,
incorrect information, or site unpreparedness, additional charges, storage fees, abortive
delivery charges, or re-delivery fees may apply.
For Supply and Install orders, you must ensure that the site is fully prepared,
accessible, and ready for installation on the agreed date.
If installation cannot proceed due to site unpreparedness, restricted access, or other
circumstances within your control, abortive visit charges, storage charges, and
rescheduling fees may apply.
Risk in the Products passes to you on delivery.
Risk in the Products passes to you on Completion, confirmed by the signed Completion
Sign-Off.
Legal and beneficial ownership of the Products remains with us until we receive full
payment in cleared funds for all sums due from you.
Until title passes, you must store the Products separately, keep them identifiable as our
property, insure them appropriately, and not remove, alter, or obscure any identifying
marks.
Products which have not yet been installed may be returned or recovered by us if
payment is not made when due. Once installation has commenced, Products may not
be returned.
On completion of installation, our engineer and an authorised representative of the
customer must jointly inspect the installation and sign the Completion Sign-Off form at
site.
The signed Completion Sign-Off confirms that installation has been completed to a
satisfactory standard and that the customer accepts the installed Product.
Any issues identified at the time of inspection must be noted on the Completion Sign-Off
form before signing. Issues raised after the Completion Sign-Off has been signed will be
treated as post-completion warranty or service matters.
You are responsible for ensuring that the installation site is suitable, level, structurally
sound, and capable of bearing the required load.
Any guidance we provide on bases, ventilation, positioning, clearances, weather
protection, or operation is general unless we have expressly agreed a site-specific
assessment in writing.
You must ensure that all Products are cured, used, maintained, and protected in
accordance with our guidance.
You must inspect the Products promptly on delivery. Any visible damage, shortages,
incorrect items, or other apparent issues must be reported to us in writing within 48
hours of delivery, supported by photographs where requested.
Claims reported after 48 hours may not be accepted unless the issue could not
reasonably have been identified on delivery.
For Supply and Install orders, inspection takes place at the point of Completion. Any
issues must be raised and noted on the Completion Sign-Off form at the time of
inspection.
Issues raised after the Completion Sign-Off has been signed will be treated as post-
completion warranty or service matters.
We will review all claims before confirming any repair, replacement, credit, refund, or
other remedy.
No statement by any member of staff shall amount to an admission of liability or a
promise of remedy unless confirmed by us in writing.
Orders for made-to-order, bespoke, special-order, or non-stock Products may not be
cancelled once manufacture or preparation has commenced without our written
agreement.
Products which have not yet been installed may be returned subject to our prior written
approval and may be subject to restocking charges, collection costs, and recovery of
any wasted costs incurred.
Products which have been installed cannot be returned or cancelled.
Accepted cancellations or returns may be subject to charges including wasted costs,
collection charges, storage, and restocking fees.
Any warranty offered by us is subject to the specific warranty terms issued with the
Product or otherwise provided in writing.
Warranty cover does not apply to fair wear and tear, misuse, accidental damage, poor
maintenance, incorrect installation, unsuitable fuel, failure to follow curing guidance,
weather-related neglect, or normal cosmetic variation.
Fine hairline cracks, minor finish variation, and performance differences caused by
weather, fuel quality, or operating method are not automatically treated as defects.
Nothing in these Terms excludes or limits liability for death or personal injury caused by
negligence, fraud, or any liability which cannot lawfully be excluded.
Subject to that, we shall not be liable for any indirect or consequential loss, loss of profit,
loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, or wasted
expenditure.
Our total liability arising under or in connection with the Contract shall not exceed the
price paid for the Products or Services giving rise to the claim.
We shall not be liable for any failure or delay caused by events outside our reasonable
control, including transport disruption, supplier delay, shortage of materials, weather,
industrial action, customs issues, or governmental action.
We may use subcontractors, carriers, installers, and service providers in performing the
Contract.
If any provision is held invalid or unenforceable, the remaining provisions shall remain in
effect.
A person who is not a party to the Contract shall have no right to enforce any term of it.
These Terms and any Contract between the parties are governed by the laws of
England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute
arising out of or in connection with these Terms or the Contract.