These Terms and Conditions apply to the sale of products and related services by The
Stone Bake Oven Company through our website and other direct sales channels.
By placing an order with us, you confirm that you have read and accepted these Terms
and Conditions.
In these Terms and Conditions:
All Products shown on our Website are subject to availability.
Product listings, prices, and descriptions on the Website are an invitation for you to
place an order and do not form a binding offer by us.
When you place an order, you are making an offer to purchase Products and/or
Services subject to these Terms and Conditions.
Your order is only accepted when we confirm it in writing. If we cannot accept your order
for any reason, we will let you know as soon as reasonably possible.
You are responsible for checking that all information you provide is correct, including
your contact details, delivery address, product selection, and any access or site
information relevant to delivery or installation.
We make every effort to ensure that product descriptions, images, dimensions, and
specifications on our Website are accurate.
However, our ovens are hand-cast and made using natural materials, so minor
variations in finish, colour, texture, and dimensions may occur.
Images are for illustration only and may not exactly match the Product supplied.
Fine hairline cracks may develop during curing or normal use and do not necessarily
indicate a fault.
Unless stated otherwise, prices shown on the Website are in pounds sterling.
Prices may be shown inclusive or exclusive of VAT depending on the type of sale.
Delivery, installation, duties, taxes, and other charges may apply in addition and will be
confirmed before your order is completed or in your quotation.
We reserve the right to change prices at any time before your order is accepted.
Payment must be made in full at the time of order unless we have agreed alternative
payment terms with you in writing.
For bespoke, made-to-order, or commercial orders, deposit and balance payment terms
may apply and will be set out in your quotation, invoice, or order confirmation.
If any payment due to us is late, we reserve the right to charge interest on overdue
sums at 4% per annum above the Bank of England base rate, accruing daily until
payment is made in full.
Delivery times shown on the Website or in correspondence are estimates only unless
we have expressly agreed a fixed date in writing.
We are not responsible for delays caused by events outside our reasonable control,
including courier delays, customs, weather, transport disruption, stock issues, or site
access problems.
You must ensure that the delivery address is correct and that there is safe and suitable
access for delivery.
If delivery cannot be completed because of incorrect details, access restrictions,
absence, unsafe conditions, or an unprepared site, additional charges, storage charges,
or re-delivery fees may apply.
Unless otherwise agreed in writing, delivery is to kerbside or the nearest reasonably
accessible point. Drivers are not responsible for moving, positioning, assembling, or
installing ovens beyond that point.
We recommend that you do not book installers, contractors, or related trades until your
order has arrived safely and has been checked.
Risk in the Products passes to you on delivery or collection.
Ownership of the Products remains with us until we have received full payment in
cleared funds for all amounts due.
You are responsible for ensuring that any installation site is suitable, level, structurally
sound, and capable of bearing the required load.
Any base, stand, housing, ventilation, clearance, or positioning requirements must be
properly met before the Product is installed or used.
Our ovens must be cured, fired, maintained, and protected in accordance with the
guidance we provide.
Using unsuitable fuel, failing to cure the oven correctly, poor maintenance, or
inadequate weather protection may affect performance and may invalidate warranty
cover.
Please inspect your order as soon as reasonably possible after delivery.
If there is visible damage, a shortage, or another issue, please contact us promptly and
provide photographs where possible.
We will review all reported issues before confirming any repair, replacement, refund, or
other remedy.
Many of our Products are made to order, prepared to customer requirements, or
supplied for commercial use. Because of this, cancellations, returns, and refunds are
not automatically accepted.
If you wish to request a cancellation, return, or refund, please contact us and we will
review the request on a case-by-case basis.
Where we agree to accept a return, the Product must usually be unused, in its original
condition, and returned in any packaging reasonably required by us. Return costs,
collection charges, or restocking deductions may apply.
Nothing in these Terms and Conditions affects any statutory rights you may have as a
consumer.
Any warranty we provide is subject to the specific warranty terms supplied with the
Product, quotation, or order documentation.
Unless otherwise stated in writing, warranty cover does not apply to fair wear and tear,
misuse, accidental damage, incorrect installation, failure to follow curing or maintenance
guidance, unsuitable fuel, weather-related neglect, or normal cosmetic variation.
Fine hairline cracks, minor finish variation, and performance differences caused by
weather, fuel quality, or operating method are not automatically treated as defects.
If you need to make a warranty or technical claim, we may ask you to provide
photographs and further details so that we can assess the issue properly.
Nothing in these Terms and Conditions excludes or limits liability for death or personal
injury caused by negligence, fraud, or any liability that cannot legally be excluded.
If you are purchasing for business purposes, we are not liable for indirect or
consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, or
wasted expenditure.
Subject to the above, our total liability arising under or in connection with any order shall
not exceed the amount paid for the relevant Products or Services giving rise to the
claim.
We are not responsible for failure or delay in performing our obligations where this is
caused by circumstances outside our reasonable control.
If such circumstances make it impossible or commercially unreasonable for us to fulfil
your order, we may cancel it and refund any sums paid for Products or Services not yet
supplied.
Any personal information you provide to us will be processed in accordance with our
Privacy Policy and applicable data protection laws.
If our Website uses cookies or similar technologies, details will be set out in our Cookie
Policy or website privacy information.
We may use subcontractors, carriers, installers, and service providers to fulfil parts of
your order.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the
remaining provisions will continue in full force and effect.
These Terms and Conditions are governed by the version in force at the time your order
is accepted.
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms and Conditions shall be subject to
the exclusive jurisdiction of the courts of England and Wales.