FAQs

Lead Times

Our ovens are handmade on site to order in Worcester UK. This means we may face a backlog of orders towards our busier periods. When you place an order we will give you the option to pick a date that’s best for you. If you are not yet sure but want to place the order you can get in touch to amend a delivery date pending it is past the lead time.

Please seen below the current lead time status.

Current Lead Time: 1 Week

Why buy from The Stone Bake Oven Company?

Here at The Stone Bake Oven Company, we manufacture and distribute our ovens in and outside of the UK, meaning no middlemen. We pride ourselves on our extensive experience of wood fired oven manufacturing and are always on hand for credible advice and guidance.  Unlike any other manufacturer, all our ovens are reinforced with Micro Mesh Technology, exclusive to The Stone Bake Oven Company.

The Oven Insulation Kit Overview

The Kit is an extension to an oven which you use if you wish to insulate your oven for improved heat retention (taking a standard 4 hours heat retention to 24+ hours). Insulating also means that you can encase the oven in standard brickwork or render without it being affected by the heat. The kit includes a decorative archway for the entrance of your oven, insulation wool to insulate your dome and calcium silicate board to insulate the floor.  You can purchase these components separately if you wish. Please note the Vento 100 and Gusto 120 come as a Kit as standard.

The Oven Render Kit Overview

If you wish to render your oven you must first insulate it. Rendering it means you can shape the exterior of your oven to a mould of your choosing. First encase your wool in chicken wire and then apply the glass fibre mesh to create a Skelton for your render structure. The render itself is a composition of sand and cement which can then be painted or tiled to achieve your desired effect. The full render assembly guide can be found here

Cooking Capabilities

All our Stone Bake ovens, are capable of a range of cooking environments allowing you to cook pizza, grill, bake, and roast.Our range of ovens are even capable of hot and cold smoking. For those people looking for overnight slow cooking, please see our Kit (requires building work). This oven retains its heat for over 24 hours which is perfect for long, slow cooking. Find all you need in The Stone Bake Oven Company’s Cooking Techniques Guide and our tried and tested Recipes section.

What is the sealant and how do I use it?

The stone bake oven sealant is used to protect your oven from the elements. The sealant prevents moisture getting into the dome an weathering, which can cause cracks due to the freeze thaw process. After your first heating of the oven put the sealant on the dome. We reccommend applying this at least annually but preferably every 6 months. If you have the oven incased in render it is not a bad idea to apply to that either.

Heat Up Times & Heat Retention

Our ovens heat up quickly, reaching maximum cooking temperatures within 20 minutes-50 minutes depending on the mode. Your very first firing will take slightly longer, this is normal. Due to its insulating nature, the standard oven dome can retain heat in its core form for over 4 hours, without the need to add additional wood. Insulating the ovens using our insulation kits can take the heat retention to 24 hours, perfect for slow roast dishes.

There Are Cracks Appearing On The Dome?

When you first use your oven you should light it for 4 hours bringing the heat up gradually. Sometimes of heated too quickly fine cracks can appear on the dome. Please be assured that hairline cracking is a completely normal expectation of any wood fired oven. Please note that our oven material is reinforced with micro mesh technology meaning that despite the cracks, it is still completely safe to use. As our ovens heat and cool, they will expand and contract, this is a normal expectation. Please note that the cracks will more likely appear larger when hot as the oven expands and contract when the oven gets cooler. They can also vary in size, so some cracks may be small and others slightly larger, again this is completely normal. It is also normal for steam and water to omit from these cracks where condensation has built up, but again this doesn’t mean the oven will be losing any heat, this will stop after your first few heatings.

Please be assured that hairline cracking is purely cosmetic and will not affect the performance or longevity of your oven in any way. Oven cracking is a normal expectation of your wood fired oven and Micro- Mesh Technology ensures the structural integrity of your oven over time. Please note oven cracks need to exceed 3mm (or over a £1 coin thickness) to qualify as unusual, smaller hairline cracks are normal. Send a photo to the Stone Bake Team if you need confirmation.

Our other advice would be that when you see these cracks appear do not add to the heat. Retain the heat as it is as heating it too quickly can lead to worse cracking.

There Is Water Coming Out of my dome?

During the manufacturing process water is used in the mix used to create the dome. When the oven is heated for the first time the oven will release this moisture either as steam or water. This shows the oven is drying as planned. So do not fear when where is water on the dome. After the first lighting the majority of the moisture will have escaped. This is the perfect time to seal it.

The water you see is the moisture escaping from the dome through the cracks, which again is nothing to be concerned about. As you continue to use the oven all the moisture will have escaped and there would not be water coming out the dome. You should also be able to wipe off the residue

There Are Small Holes In The Back Of My Oven?

Our ovens are hard casted in a mould to order, Due to the gravity when the oven is casted some holes may appear in the dome, in particular at the back. These holes are checked before dispatch to ensure they will not effect the longevity to performance of you oven. If you order an oven and are unhappy with the holes, we can send you a patch kit free of charge.

What Is The Patch Kit and How Do I Use It?

The patch kit consists of a powder which is the same colour as our ovens, mix it with a bit of water until it is of a paste consistency and fill any cracks or holes with it by pushing it with some the gloves. Let it set and then we recommend applying oven sealant to the exterior.

Indoor and Outdoor Installation

Our ovens are DEFRA exempt meaning they can be used indoors. If you are looking to install your oven inside. The installation requirements for the oven mean a Twin Wall Flue oven to adhere to regulations for internal installation. The Twin Wall Flue offers a layer on isulation to the flue and a flash which is used to pass the flue through the roof while protecting the roof from any heat transfer, perfect for outdoor kitchens with roofs, gazebos, pergolas, conservatory areas within your house. We will try to fulfil all your needs but for more complex flue solutions (for examples ones that require extraction) we may refer you to our our network of flue specialist.

DEFRA Excemption

The Department for Environment Food and Rural Affairs (DEFRA) states that in certain areas of the UK (mainly built up areas i.e. London), it can be an offence to burn solid fuels without the use of an exempt appliance.

For this reason, the relevant ovens in The Stone Bake Oven Company’s range have been DEFRA tested and made exempt, ensuring they are safe for both indoor and outdoor use. Please refer to the product specification tables for a PDF download of our certificate of exemption and also to find out which ovens are suitable for indoor and outdoor use.

Exempt appliances are appliances (ovens, wood burners and stoves) that have been exempted by Statutory Instruments (Orders) under the Clean Air Act 1993 or Clean Air (Northern Ireland) Order 1981. These have passed tests to confirm that they are capable of burning an unauthorised or inherently smokey solid fuel without emitting excessive emissions.

If you are not in a smoke control area, you need not worry about DEFRA Exemption, although this certification can help if issues were to arise with neighbouring properties.

Flue Placement

Our Flue is placed outside the oven cooking chamber. This smart design means that when the door is closed, the flue vent is shut off. This flue feature is crucial for maximum heat retention, low wood consumption and especially useful for baking and other cooking techniques in a wood fired oven. Ovens with centralised flue vents in the oven dome result in sub-standard heat retention and higher fuel consumptions. Please note: for a black/coloured flue finish, apply stove paint.

Material Composition

The oven dome is made from an insulating aggregate, meaning excellent heat retention. The Primo 60 Go oven base is made from a dense, commercial grade material which you can find in industrial furnaces . This material stores heat for longer, ensuring crispy pizza bases and excellent cooking ability for hours on end. Due to the dense and insulating factors of the dome the oven can be used in its core form, without the need for extra insulation and building works.

Reinforcement

The Oven is reinforced with Micro Mesh Technology, exclusive to The Stone Bake Oven Company. Micro Mesh Technology sees stainless steel fibres embedded in the oven material, which form a complex mesh within the oven. These fibres allow the oven to expand and contract whilst heating and cooling, ensuring the structural integrity of your oven. Micro- Mesh Technology results in an oven that is designed to last and if you plan to move house or relocate your Primo 60 Go, these fibres will make it safe to do so.

Weather and Frost Proof

The oven is already treated for protection from the elements, including frost. The Stone Bake Oven Company strongly recommends applying the Stone Bake Sealant when using The Primo 60 Go. Applying the sealant just twice per year is all you need to do to keep your oven protected in the long term.

Assembly

The oven is designed for easy installation. The oven dome is in one piece(two Half pieces for the Vento 100 and Gusto 120 and the two-part oven base makes for easy manoeuvring. The base fits together with a tongue and groove joint and the dome sits in a recess in the base. For a hands free approach, simply purchase the Primo Stand for an oven that is ready to use right away. Ask The Stone Bake Oven Company for guidance on building a wooden stand. Please note: if you build your own oven stand, you do so at your own risk.

Oven Stand Information

You can purchase a metal, weatherproof stand from The Stone Bake Oven Company online shop as a ‘ready to go option’, Please note these stands fit all ovens with round bases, if your ovens base is square it will not be compatible. Alternatively, you can build a brick or block work stand to place the oven on. For additional guidance on building your own stand please see the Manuals and Videos section of the website. For wooden oven stand info, see below.

You can place your oven on a wooden stand, however you MUST adhere to all safety precautions suggested by The Stone Bake Oven Company. Please refer to the oven stand advice manual in the Manuals and Videos section of the website.

Delivery

Our standard Primo 60 and Mezzo 76 Oven delivery costs £49.99. Vento 100 and Gusto 120 delivery is £99.99.Delivery takes place between 9-5.30pm, Monday – Friday. If you wish for you oven to be delivered Saturday 8:30-1pm this is an extra £10. Unfortunately a specific time may not be specified however tracking details will be emailed to you the morning of delivery. Someone will need to be present to sign for your oven delivery. Please note – it is not the responsibility of the driver to set your oven in place and/or assemble it. For more information on deliveries, please see our delivery document.

Product Delivery Fee Weight (*Add 50kg for Pallets)
Primo 49.99 200kg*
Mezzo 49.99 300kg*
Vento 99.99 350kg*
Gusto 99.99 420kg*
Stand 49.99 25kg
Kit 49.99 50kg
All other products 9.99 Specific to product

Both our manufacturing facilities and offices are based in Worcester. If you wish to collect your order please get in touch with us as we can arrange this with you.

Full terms and conditions can be found here.